Caramel Ombré Bob Fibre Wig

Returns Policy

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused uncoloured with tags, uncut and in its original packaging. The removal of tags or removal of the original packaging will void the return, refund or exchange, even if the goods are faulty.

 

Godiva cannot be liable for any shedding or compromising  of the hair piece after the tags are removed and the hair piece is fitted.

You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at contact@godivahairlossspecialists.com . If your return is accepted, you are liable to pay for the return of the item and its safe receipt back to the following address:

 

Godiva Hair Loss & Wig Specialists

2 Mayfair Court

Chapel Street

Epworth

Doncaster

DN9 1BW

 

We recommend you return items by tracked and insured postage.  Please include your name, address, email and mobile number and the date of purchase.

 

Godiva cannot be liable for any lost postage items or late postal shipments.

 

You can contact us for any return questions at 

contact@godivahairlossspecialists.com

 

DAMAGES OR FAULTY GOODS

 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item,  we can then evaluate the issue and make it right.

 

To be eligible for a return for any damage, defective or faulty goods, your item must be in the same condition that you received it, unworn, unused, uncoloured with tags, uncut and in its original packaging. The removal of tags or removal of the original packaging will void the return, refund or exchange, even if the goods are faulty.

 

Godiva cannot be liable for any shedding or compromising of the hair piece after the tags are removed and the hair piece is fitted.

 

We have a 7-day return policy for faulty goods, which means you have 7 days after receiving your item to return any faulty goods.

You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at contact@godivahairlossspecialists.com . If your return is accepted, you are liable to pay for the return of the item and its safe receipt back to the following address:

 

Godiva Hair Loss & Wig Specialists

2 Mayfair Court

Chapel Street

Epworth

Doncaster

DN9 1BW

 

We recommend you return items by tracked and insured postage.  Please include your name, address, email and mobile number and the date of purchase.

 

Godiva cannot be liable for any lost postage items or late postal shipments.

 

You can contact us for any return questions at contact@godivahairlossspecialists.com

 

NON-RETURNABLE ITEMS

 

Certain types of items cannot be returned.

 

Items that have been custom made, cut and coloured to your requirements. These include custom coloured - human hair wigs, fibre wigs, toppers, hair pieces, closures and frontals. These custom made items are made for customers not students.

 

Please get in touch if you have any questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on gift cards.

 

EXCHANGES

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn, unused, uncoloured with tags, uncut and in its original packaging. You’ll also need the receipt or proof of purchase. The removal of tags or removal of the original packaging will void the return, refund or exchange, even if the goods are faulty.

 

Godiva cannot be liable for any shedding of the hair piece after the tags are removed and the hair piece is fitted.

 

We have a 7-day exchange policy, which means you have 7 days after receiving your item to return for an exchange.To start a exchange, you can contact us at contact@godivatrainingacademy.co.uk .

 

If your exchange is accepted, you are liable to pay for the return of the item and its safe receipt back to the following address:

Godiva Hair Loss & Wig Specialists

2 Mayfair Court

Chapel Street

Epworth

Doncaster

DN9 1BW

 

We recommend you return items by tracked and insured postage. Please include your name, address, email and mobile number and the date of purchase.

 

Godiva cannot be liable for any lost postage items or late shipments.

 

You can contact us for any return questions at contact@godivahairlossspecialists.com

 

Any shipping of wigs will be shipped within 1 - 5 days once payment is made and cleared.

All wigs will be sent via tracked and signed for postage.

(apply to courses only)

 

1. A booking constitutes an offer by you when received by us and no contract shall exist until we have accepted your booking by confirming it in writing.

2. These Terms and Conditions apply to all contracts to the exclusion of any other terms and conditions, except for any additional applicable terms and conditions contained in any quotation we have given to you.

3. Payment is due before course commencement or registration whichever is the earliest. We reserve the right to charge interest and a fixed sum on overdue invoices at the rates applicable under the Late Payment of Commercial Debts (Interest) Act.

4. Failure to pay any invoice when it falls due shall entitle us to suspend further work on any other order from you, without prejudice to any other right we may have. If you fail to adhere to the agreed payment terms, or genuine doubts arise as to your financial position, we reserve the right to suspend work on any order without liability until payment or satisfactory security for payment has been provided.

5. Places on our course may be limited and tendering payment does not ensure that your booking will be accepted. If the course is over-subscribed or we cannot accept your booking for any other reason we will refund your payment in full.

6. In the event that an individual delegate named on the booking form cannot attend, we will accept substitution of another delegate on condition that written notification of the substitution has been received by us prior to the course date.

7. We shall have the right to re-schedule courses or vary the content as and when we deem it necessary to do so, at our discretion. In those circumstances we shall notify you as soon as reasonably practicable and within 7 days of receiving such notification from us, you have the right to cancel in writing and receive a full refund of the price.

8. We shall have the right to cancel a course without notice, and we shall not be liable in any way whatsoever if a course does not take place

9. We shall endeavour to accommodate any request for a change of date in respect of in house training, or open courses, but where we agree, we shall treat your request as a notice of cancellation. You will be required to pay the full price for the new date, and will receive a refund of the price for the original date only in accordance with the cancellations policy in clause 10 below.

10. All cancellations must be made in writing prior to the commencement date of a course or the course registration date whichever is the earliest. Where courses are cancelled 21 days or more prior to course commencement a 50% fee will apply. In the event of non-attendance or course cancellations received less than 21 days prior to course commencement or registration date whichever is the earliest: full fees will be charged.

11. Our trainers have no authority to advise on any specific circumstances affecting your organisation and you should not rely on any comment made by a trainer without seeking specific advice from your own professional advisors.

12. We may provide course notes, reports and other documentation which is for the sole use of the named delegates. Course notes should not be relied upon as giving specific advice. Course notes, reports and other documents provided to delegates may not be reproduced in whole or in part without our permission in writing.

13. To the extent permitted by law, neither we nor our trainers will be liable to you by reason of negligence, breach of contract or otherwise for any loss whatsoever occasioned to any person or persons acting, omitting to act to refraining from acting in reliance upon, arising from or connected with any error or omission in any course material or the presentation of any course.

14. Certification – will be issued by our academy on the date of training providing all course fees are cleared and you have successfully passed the course. In the event of an extreme world emergency, certification may be delayed.

15. We reserve the right to increase or decrease the price of unsold courses at any time. The price of your chosen course will be confirmed when you’re booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

16. We reserve the right to alter the content, lecturers, timing and venue of the course for reasons beyond our control.

17. If clients fail to adhere to our policy then the client will be liable to make full payment of fees due. We reserves the right to cancel or change course dates or venues at any time without liability. In these circumstances we will offer at our discretion alternative options, a credit note or a refund of fees paid. We reserves the right to refuse any booking.

18. We will not be held responsible for any financial loss incurred by a client relating to travel and hotel reservations or any other associated costs. Hotels and other accommodation is booked by the client at the clients own risk. If a training course is cancelled at short notice or a course venue is changed resulting in costs being incurred by the client, we will not be held liable.

19. We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to adverse weather conditions, fire, pandemic, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with ourselves. By making a booking you are accepting responsibility for any damage or loss caused by yourself or member of your party. Full payment for any such damage or loss must be paid to ourselves and/or the third party supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.

20. Force Majeure the Company shall not be liable for any default to any act of God, war or by act of the Queens’s enemies

21. In your courses and email confirmation you are giving information on insurance if your currently working in a salon please contact them about the new service you will be offering and if you’re starting your own business yearly insurance ranges from £100 to £500 per year and details of which will be giving in your training course. Godiva Academy does not accept any responsibility for students who fail to obtain public liability insurance. We do not accept any injury or accident to clients resulting from students following instructions they learn on courses. Godiva Academy courses are practical and interactive courses made and designed for people to train and go into work places or start their business. Each course has a set criteria of hours before practicing on real clients. If at the end of your course you are not completely satisfied / comfortable with your training please either let your teacher know at the end of your course or within 7 days of your course and you can return to the salon for refresher training, FREE of charge, within the next month

22. Course instructions are sent out to students that have paid the £50.00 deposit approx. within 1 -6 days of making the booking and venue details are sent 7 to 14 days before the course date. In this email you will get information on how to make the rest of the payment as well as any other notifications. If you have not received any course instructions before the course date then please contact Godiva Academy via email to contact@godivatrainingacademy.co.uk PLEASE BE AWARE THAT IT IS YOUR RESPONSIBILITY AS A STUDENT TO PROVIDE ACCURATE CONTACT INFORMATION WHEN MAKING THE BOOKING, YOU SHOULD ALSO CHECK YOUR JUNK EMAIL BOX.
GODIVA ACADEMY WILL NOT BE HELD RESPONSIBLE FOR STUDENTS NOT RECEIVING EMAILS INSTRUCTIONS AND REFUNDS WILL NOT BE ISSUED IN SUCH CIRCUMSTANCES.
IT IS THE STUDENTS DUTY TO MAKE SURE THEY HAVE RECEIVED ALL COURSE INFORMATION.