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Godiva Returns Policy

We highly recommend your visit our salon to book a 1 hour try on session.  We have over 200 wigs in stock and you can view, try and purchase in our salon


Please note we do not offer a try on home service.  The wigs are a wearable item, once purchased no returns, refunds or exchanges are offered.​



Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item,  we can then evaluate the issue and make it right.

To be eligible for a return for any damage, defective or faulty goods, your item must be in the same condition that you received it, unworn, unused, uncoloured with tags, and in its original packaging. The removal of tags or removal of the original packaging will void the return, refund or exchange, even if the goods are faulty.


Godiva cannot be liable for any shedding or compromising of the wig after the tags are removed and the wig is tried on or worn.​


You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at . If your return is accepted, you are liable to pay for the return of the item and its safe receipt back to the following address:

Godiva Hair Loss & Wig Specialists

2 Mayfair Court

Chapel Street





We recommend you return items by tracked and insured postage.  Please include your name, address, email and mobile number and the date of purchase.


Godiva cannot be liable for any lost postage items.

You can contact us for any return questions at



Certain types of items cannot be returned.

Items that have been custom made, cut and coloured to your requirements. These include custom coloured - human hair wigs, fibre wigs, toppers, hair pieces, closures and frontals.  These custom made items are made for customers not students.


Wigs purchased online.  We highly recommend you visit the salon to book a free 1 hour try on session.

Please get in touch if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.



We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.


Please note only the cost of the purchase of the item is refunded.  No postage costs are refunded.

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