Returns Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused uncoloured with tags, uncut and in its original packaging. The removal of tags or removal of the original packaging will void the return, refund or exchange, even if the goods are faulty.
Godiva cannot be liable for any shedding or compromising of the hair piece after the tags are removed and the hair piece is fitted.
You’ll also need the receipt or proof of purchase.
UNDER NO CIRCUMSTANCES SHALL WE BE HELD RESPONSIBLE FOR ANY MISCOMMUNICATION REGARDING WEIGHT/LENGTH OF HAIR TO BE PURCHASED DURING A HAIR EXTENSION/HAIR LOSS CONSULTATION BY A REGISTERED HAIR EXTENSION/HAIR LOSS SPECIALIST OR A PAYING CLIENT ONLINE, WE SHALL NOT ISSUE ANY REFUNDS/RETURNS RELATING TO INCORRECT ORDERING OF HAIR DUE TO THIS ISSUE.
To start a return, you can contact us at contact@godivahairlossspecialists.com . If your return is accepted, you are liable to pay for the return of the item and its safe receipt back to the following address:
Godiva Hair Loss & Wig Specialists
2 Mayfair Court
Chapel Street
Epworth
Doncaster
DN9 1BW
We recommend you return items by tracked and insured postage. Please include your name, address, email and mobile number and the date of purchase.
Godiva cannot be liable for any lost postage items or late postal shipments.
You can contact us for any return questions at
contact@godivahairlossspecialists.com
DAMAGES OR FAULTY GOODS
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, we can then evaluate the issue and make it right.
To be eligible for a return for any damage, defective or faulty goods, your item must be in the same condition that you received it, unworn, unused, uncoloured with tags, uncut and in its original packaging. The removal of tags or removal of the original packaging will void the return, refund or exchange, even if the goods are faulty.
Godiva cannot be liable for any shedding or compromising of the hair piece after the tags are removed and the hair piece is fitted.
We have a 7-day return policy for faulty goods, which means you have 7 days after receiving your item to return any faulty goods.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@godivahairlossspecialists.com . If your return is accepted, you are liable to pay for the return of the item and its safe receipt back to the following address:
Godiva Hair Loss & Wig Specialists
2 Mayfair Court
Chapel Street
Epworth
Doncaster
DN9 1BW
We recommend you return items by tracked and insured postage. Please include your name, address, email and mobile number and the date of purchase.
Godiva cannot be liable for any lost postage items or late postal shipments.
You can contact us for any return questions at contact@godivahairlossspecialists.com
NON-RETURNABLE ITEMS
Certain types of items cannot be returned.
Items that have been custom made, cut and coloured to your requirements. These include custom coloured - human hair wigs, fibre wigs, toppers, hair pieces, closures and frontals. These custom made items are made for customers not students.
Please get in touch if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn, unused, uncoloured with tags, uncut and in its original packaging. You’ll also need the receipt or proof of purchase. The removal of tags or removal of the original packaging will void the return, refund or exchange, even if the goods are faulty.
Godiva cannot be liable for any shedding of the hair piece after the tags are removed and the hair piece is fitted.
We have a 7-day exchange policy, which means you have 7 days after receiving your item to return for an exchange.To start a exchange, you can contact us at contact@godivatrainingacademy.co.uk .
If your exchange is accepted, you are liable to pay for the return of the item and its safe receipt back to the following address:
Godiva Hair Loss & Wig Specialists
2 Mayfair Court
Chapel Street
Epworth
Doncaster
DN9 1BW
We recommend you return items by tracked and insured postage. Please include your name, address, email and mobile number and the date of purchase.
Godiva cannot be liable for any lost postage items or late shipments.
You can contact us for any return questions at contact@godivahairlossspecialists.com
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Please note only the cost of the purchase of the item is refunded. No postage costs are refunded.
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